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CLIENT

  • Bio-pharmaceutical manufacturer/distributor

PROJECT

  • Post-Implementation Benefit Achievement

SITUATION

  • The company had recently implemented an Enterprise Resource Planning system, SAP R/3 and was not achieving the targeted benefits of the investment. Staff turnover had increased and customer satisfaction was low.

ACTIONS

  • Initial project definition and planning

    Timeframe: 12 weeks

  • Stabilize the recently completed implementation of SAP R/3
  • Address the long-term support strategy
  • Link the additional system investment needed to company objectives

    Timeframe: 6 months

OUTCOME

  • The business opportunities were identified, the project plan established, priorities and capital cost were defined. The support strategy was outlined and the training model upgraded. We are directing an overall IT architecture review for all systems, including SAP, which will reduce IT cost by several million dollars over the next 3 years.

This company had recently implemented an Enterprise Resource Planning system, SAP R/3 and was not achieving the targeted benefits of the investment. Staff turnover increased following the rapid implementation. Customer satisfaction with the system was low and management support for additional funding needed to be strengthened. incorporate input from designees of the Information Technology Management Board, and to present the resulting process and tools to the ITMB for approval and deployment authority.

Mornington’s role was to stabilize the recently completed implementation of SAP R/3 in order to realize the anticipated benefits of the investment. We addressed the long-term support strategy and the staff retention issues. We also linked the additional system investment needed to the latest company financial and operational objectives, including a cost reduction program, and a large-scale re-organization effort.

Mornington defined and prioritized the system and process improvements needed to reach the benefits. We identified business opportunities, established targets and success measurements, outlined a continuous improvement and support strategy, and created a detailed workplan to be executed by the client’s staff. In a second phase, Mornington will assist the client in executing the more complex process improvements and configuration changes.

The customer has integrated the business process improvements and SAP configuration upgrade in its operational plans. Executive satisfaction is significantly higher following re-training. Support for SAP is growing. Cost savings opportunities have been identified in IT and business areas, and work is proceeding to capitalize on them.